Numark’s response to my issues: None

My experience with Numark is taking a disappointing direction. I called Numark tech support two times this past Monday. I was told by both agents I spoke with that someone would be getting back to me later in the day. I never heard back from Numark.

I waited two more days and towards the end of today, decided to call Numark again to find out the status of my issues with the 16GB and 32GB Sandisk Cruzer flash drives that I blogged about. Their response was that the report I had made had been passed on to “technicians” and that’s all they had to say.

When I pressed for more information, none was given. When I asked to be connected with a technician, my request was denied. When I asked why I was told that the DDS80 should be able to work with -any- capacity flash memory card when in fact I have 3 cards that it won’t work with, I was told that Numark can’t possibly check the compatibility with every flash drive on the market. When I asked the agent how am I supposed to know what flash drive is compatible with the DDS80, he told me nothing of any value. In other words, you’re on your own apparently. If a flash drive works, then consider yourself lucky because Numark will provide no guidance whatsoever.

When I suggested that Sandisk is one of the largest producers of flash memory worldwide and that the Cruzer model is one of the largest selling flash memory drives and that maybe Numark should at least ensure compatibility with the market leading flash drive, I was told that the technicians have been notified and basically that’s it.

Is this good customer support? I would have to say no. This is my first Numark equipment purchase and my worst fears of not being able to trust Numark reliability are quickly becoming a reality.

With a handful of flash drives in my possession, only a couple of which work in the DDS80, I am completely unable to entrust any event to the unproven DDS80.

I will post more on this saga as more information becomes available.